NRS NORLING RETREAT DARJEELING TERMS & CONDITIONS

Hotel Standard Check –in & Check out Time: – Please note that our standard check –in & check out time is 01:00 PM & 11:00 am respectively

Arrival before 6am would be considered as a booking from the previous night and would be charged accordingly.

Early C/in & Late C/O is subjected to availability. 

“For improved security of our Guests, A Mandatory check of Original Proof of Identity such as a Valid Passport & Visa (essential for all Foreign Nationals), Drivinglicense / Voters Id Card / Pan Card etc. must be provided on arrival and in case if required the Personal Baggage of the Guests may also be screened “

Guarantee Policy: Please provide us the credit card details to guarantee the reservations or you can deposit the same at our Account details given below.

RESERVATION & CANCELLATION  

No query to be treated as confirmed till the advance is procured.

Cancellation made 10 days before –                No Refund
Cancellation made 11 to 20 days before –    25% Refund
Cancellation made 20 to 30 days before –    50% Refund
Cancellation made prior to 30 days –              100% Refund

N B: 

    • As per the Government directives, it is mandatory for every individual (Foreign Nationals, NRIs, and Indian Nationals) to show their Photo ID proof at the time of Check-In which
    • can be in form of ‘Passport and Visa Copy, Driving License, Voter ID
    • Card, failing which the hotel reserves the right of refusal.
    • Unmarried couples not entertained without valid identity proof.
    • No provision for maid & driver.
    • Pets are not allowed.
    • Hotel Management will not be responsible for any kind of missing of valuables of Guests. Please, deposit your valuables with the reception 
    • In case of mishandling, breakage, and spoilage of any kind of property will be charged to Guests. 
    • No outsiders or Guests should directly come to Rooms without permission of Management. 
    • The above offered Lucrative Rates are only valid for the mentioned program.  
    • Playing of loud music or band should be as per the Government’s rules maximum till 10.00 pm with administrative permission.  
    • Parking facility not available and parking on road at owners’ risk.